Talk to us
There is a person on the other end
No queue number, no menu of options, and nothing that asks you to describe your problem to a robot first. Write it however it comes out and we will work through it with you.
When we answer
Usually the same day, weekends included
Already a customer?
Message us from your account and it arrives with your subscription attached
Not a customer yet?
Ask us whether your telly will work before you pay. We would rather say so.
What makes an answer quicker
- What you are watching on. A Fire Stick, a Samsung telly, a MAG box, whatever it is.
- Your order number, if you have it to hand. It is on your account page and in your emails.
- What you see on the screen, in your own words. A photograph of the telly is perfect.
- Whether it is one channel or all of them. That single answer narrows it down enormously.