Longer answers, for when a paragraph is not enough
Each of these exists because the same conversation kept happening in our messages. They are written the way we would explain it out loud, and none of them assume you know the jargon.
Your first evening: what to do, in the order worth doing it
Most first evenings go wrong in the same three places, and all three are avoidable if you do things in a sensible order. Here is the order.
Start readingChannels not loading? Change your server host
The most common problem and the quickest fix: swap the server address in your playlist link for one of your backup hosts. Video walkthrough, screenshots for every app, and your own backup servers listed on the page ready to copy.
Open the guide →Sharing one subscription across a whole household
A slot is not a device. It is a person watching at a given moment, and that distinction is the whole reason some households find it works beautifully and others find it maddening.
Read itWhen your renewal date comes round, and what not to worry about
The short version: nothing renews on its own, renewing changes nothing on your telly, and the only real trap is using a different email address than the one you started with.
Read itWhen the picture keeps stopping, in plain English
Almost everybody blames their broadband first. Almost everybody is wrong. Here is what we check, starting with the thing most likely to be at fault.
Read itLooking after your account details without making life difficult
There are two different passwords in your life here and confusing them causes most of the panicked messages we get. Here is what each one is for.
Read itThe Fire Stick bits nobody explains: the hidden switch, Downloader, and running out of room
Three things about the Fire Stick catch people out, and not one of them has anything to do with your subscription. Each has a fix that takes two minutes once you know it exists.
Read itCannot find your particular problem?
Write to us and describe it in your own words. There is no wrong way to ask, and telling us what you are watching on is worth more than any amount of technical vocabulary.
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