Sharing one subscription across a whole household
How device slots really work, how to judge how many your house needs, and why buying too few is the most common regret we hear about.
What a slot actually is
Your subscription is made of slots, and each slot is one stream playing at one time. You can install the app on as many televisions, sticks, phones and tablets as you like. What you cannot do is play more streams at once than you have slots for.
So a single slot household can have the app on four devices, and any one of them can watch at any time. The moment a second one starts, the first is refused. Nothing is broken and nobody is being punished. There is simply one seat and two people sitting down.
Each slot has its own login
The important part is that slots are not shared credentials. Every slot you buy comes with its own separate username and password, which is why one person pausing does not affect anyone else.
It also means you can hand a set of details to your mother in the next town without giving her the ones your own telly uses. If that arrangement ever stops working out, we can change one slot without touching the others.
Working out what your house needs
Do not count televisions. Count the busiest realistic evening. If two people regularly want different things at the same time, that is two. If somebody watches in bed after the living room is finished, that is still one, because those two things do not overlap.
Sport is the exception that catches people out. On a big match night, everybody wants the same evening and nobody wants to compromise. If your household has more than one sports follower, plan for that night rather than for an average Tuesday.
Adding slots later is easy, and cheaper than starting again
You are not stuck with the number you chose. Message us from your account, say how many more people need to watch at once, and we will price the extra slots against the time you have left rather than making you buy a new subscription.
Your existing logins are untouched when we do this. Nothing already working needs to be set up again, which is worth knowing before anyone starts unplugging things.
A note on giving details out
People do share with family, and we would rather be honest about it than pretend otherwise. What we would ask is that you keep track of who has what, because when a line starts getting refused it is usually because more people are using it than the household planned for.
If you tell us roughly how many places your subscription is being watched in, we can tell you whether the number of slots you hold matches. That conversation takes one message and saves a lot of confusion.
Did that not do it?
Tell us what you are watching on and what the screen is doing, and a person will work through the rest with you. You do not need to know the right words for any of it.
Message a person